Contact us



 

Call Center

For any queries on m-pesa product or services, call our Toll Free Customer Care (8:00 AM to 10:00 PM)

  • Dial 55400 (from a Vodafone mobile number)
  • Dial 1800 123 55400 (from a non-Vodafone number)
  • Email: customercare.vmpl@vodafone.com
  • Please remember to mention your m-pesa mobile number along with your query

  • Timeframe for Response
  1. Normal cases (Other than one mentioned below): 2 working days
  2. Settlement related: 9 working days
  3. If any case needs additional time, our customer care will inform you about the reasons of delay in resolution and provide expected timelines for resolution of the issue