Contact us


Customer Care (Level 1)

For any queries on m-pesa product or services, call our Toll Free Customer Care (8:00 AM to 10:00 PM)

Timeframe for Response
  1. Acknowledgment & Resolution shall be shared with the customer within 48 hours of receipt of the complaint/grievance.
  2. Complaints shall be resolved between 2 days to 30 days' basis the type of complaint.

    Please remember to mention your m-pesa mobile number along with your query.

  • Fraud Control Help Desk
  • If you discover any unauthorized/fraudulent transaction in your account, please,

    Send email at


    Call us at +91(079)71716403 between 9:00AM to 06:00 PM, except Sundays